Shipping policy
Shipping & Delivery
We ship across the United States and Europe. Every order leaves with a tracking number, and you can follow it from our tracking page or the link in your shipping confirmation email.
Processing time
Orders are picked, verified and packed within 1–2 business days. Orders placed on weekends or public holidays start processing the next business day. During a hyped release, verification can add one extra day — we would rather be slow than ship the wrong pair.
Delivery estimates
| Destination | Standard | Express |
|---|---|---|
| United States | 3–7 business days | 2–3 business days |
| United Kingdom | 4–8 business days | 2–4 business days |
| European Union | 5–10 business days | 3–5 business days |
| Rest of world | 7–14 business days | 4–7 business days |
Estimates start from the moment the parcel is handed to the carrier, not from the moment you order.
Shipping cost
Standard shipping is free on orders over $150 (or the local equivalent). Below that threshold, the exact rate is calculated at checkout based on your address. Express shipping is available at checkout where the carrier serves your area.
Customs, duties and taxes
Orders shipped within the United States and within the European Union arrive with no additional charge at the door. For destinations outside those zones, import duties and local taxes may be collected by the carrier before delivery, and they are the responsibility of the recipient. We declare every parcel at its true value — we do not mark orders as gifts.
Wrong or incomplete address
Carriers cannot deliver what they cannot find. Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete, we will contact you and reship it once the correct address is confirmed; a second shipping charge may apply.
Lost or damaged in transit
If tracking has not moved for 7 business days, or your parcel arrives damaged, email support@stepzclub.com with your order number and, for damage, a photo of the box and its contents. We open a claim with the carrier and either replace the item or refund you in full.