Track Your Order
Every order ships with tracking. Here is how to find yours.
- Open the shipping confirmation email we sent when your parcel left us — the tracking link is in it.
- No email? Check your spam folder, then log in to your account and open the order.
- Still nothing? Email support@stepzclub.com with your order number and we will send the tracking straight back.
Tracking has not updated
Carrier scans can pause for a couple of days, especially when a parcel crosses a border. If tracking has not moved for 7 business days, tell us and we open a claim.